Terms of service
1. General terms
1.1. These terms and conditions for the sale of goods by Eurobio Lab OÜ, Registration Number 12620073, VAT Number EE101704292 (hereinafter referred to as the "Seller"), apply to every purchase of goods made in the online store organic-shop.com
1.2. By registering on the organic-shop.com website, the buyer agrees to these terms and conditions.
1.3. The Seller reserves the right to change, amend, or improve the terms and conditions at any time. Buyers will be notified of these changes via email. Changes to the terms and conditions will not affect orders confirmed before the changes are applied.
1.4. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
1.5. VAT invoices can only be reissued if more than 7 business days have not passed since the delivery of the goods. For a new invoice, please contact: shop@organic-shop.com
1.6. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
1.7 Payments are mediated by Maksekeskus AS. Payments are made outside the Online Store in a secure environment – when paying with a bank link, in the secure environment of the respective bank, and when paying with a credit card, in the secure environment of Maksekeskus AS. The Seller does not have access to the customer's bank and credit card details. The Agreement enters into force upon receipt of the amount due to be paid into the Online Store's current account.
1.8 The owner of the Online Store is the controller of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.
2. Conclusion of the of the Purchase Agreement
2.1. The order placed by submitting it through the website or via the customer service line shall be considered as a draft purchase agreement.
2.2. The purchase agreement shall then be concluded upon our acceptance of the draft in the form of shipping the ordered goods. We will inform you of the shipment of goods by e-mail.
3. Buyer’s Rights
3.1. The buyer has the right to purchase goods from the organic-shop.com online store in accordance with these terms and conditions.
3.2. The buyer has the right to withdraw from the sales contract with organic-shop.com by completing the electronic return form no later than 14 days from the date of delivery of the goods.
3.3. The buyer does not have the right to use the withdrawal right described in point 3.2 for contracts related to:
3.3.1. The delivery of goods in a sealed package that cannot be returned for health or hygiene reasons if the package has been opened after delivery;
3.3.2. Other cases where, under the laws of the Republic of Estonia, the consumer does not have the right to withdraw from the sales contract.
3.4. The buyer may exercise the right referred to in point 3.2 only if the goods are in their original condition and their appearance has not been altered.
3.5. The buyer has other rights provided in these Terms and in the laws of the Republic of Estonia, including the right to return defective goods, claim compensation for material damage, and terminate the sales contract.
4. Buyer’s Obligations
4.1. The buyer agrees to pay for the purchased goods and accept them in the manner set forth in these Terms and Conditions.
4.2. If the buyer refuses to accept the goods upon delivery without a valid reason, they are obligated to pay the delivery costs.
4.3. The buyer is responsible for ensuring that their login details for the organic-shop.com online store do not fall into the possession of third parties. The buyer must immediately notify the seller if their login details are lost. The seller is not responsible for any damage caused by the use of the login details by third parties before the login information is changed by the seller, which will occur no later than one business day after the seller has been notified of the loss or unauthorized possession of the login details by a third party.
5. Seller's Rights
5.1. If the buyer attempts in any way to damage the operation of the online store, compromise data security, or violates other obligations listed in these Terms and in the law, the seller has the right to cancel the buyer's registration as a customer and any unfulfilled orders, as well as to otherwise restrict the buyer’s ability to use the organic-shop.com online store.
6. Seller's Obligations
6.1. The seller provides the buyer with access to the online store’s services in accordance with these Terms and other conditions specified in the organic-shop.com online store.
6.2. The seller undertakes to deliver the goods purchased by the buyer to the address specified by the buyer in the order, in accordance with the terms set forth in these Terms and Conditions.
6.3. The seller undertakes to respect the buyer's right to privacy regarding their personal data.
6.4. If, due to unforeseen circumstances, the seller is unable to deliver the goods ordered from the organic-shop.com online store within the agreed timeframe, the seller will, if possible, offer the buyer an equivalent product or suggest a later delivery date. If the buyer refuses the equivalent product and the later delivery option, the seller is obligated to refund the paid amount within 14 (fourteen) days.
6.5. If the buyer exercises their right as described in point 3.2, in compliance with the requirements in point 3.4, the seller is obligated to refund the paid amount (excluding the part of delivery costs exceeding the cost of the cheapest standard delivery option) to the buyer within 14 (fourteen) days from the day the seller receives the buyer’s notice of withdrawal from the contract and the returned products or proof of return (e.g., confirmation from the postal service).
7. Price of Goods
7.1. The price of the goods is specified in euros on the organic-shop.com online store and in the created order. The seller is a VAT payer. Prices include VAT.
7.2. The retail prices shown in the sale (struck-through prices) are set by the suppliers or official representatives of the goods being sold. The struck-through price of the goods represents the manufacturer's recommended retail price.
8. Method of Payment and Delivery
8.1. You can select the method of payment and delivery from the options offered on our online store.
8.2. If the buyer selects the goods delivery service, they are obligated to provide the correct delivery address.
8.3. The seller has the right to assume that the person receiving the goods at the address specified by the buyer in the order is authorized by the buyer to accept the goods. The risk of accepting the goods by an incorrect person at the address specified by the buyer is borne by the buyer.
8.4. The delivery fee for the goods is calculated based on the delivery address, as well as the weight and size of the goods.
8.5. The seller reserves the right to change the delivery price of the goods.
8.6. Prior to the shipment of the order, we will notify you of the selected method of payment and delivery and the associated costs. In the case of choosing the online card payment option, the customer takes into account that the payment will be withdrawn from the card right at the moment of transaction.
8.7. The stated delivery time is only an estimate, and it is based on the couriers’ estimated delivery time.
8.8. The seller reserves the right to change the payment methods for the goods, informing the buyer about this in the online store.
9. Warranty, Return, and Exchange of Goods
9.1. The seller guarantees the quality of the goods in accordance with applicable laws.
9.2. If the goods are found to be defective or not as described, the buyer has the right to return or exchange them.
9.3. The return or exchange must be carried out within the period specified in the terms and conditions, and the goods should be in their original, unused condition, along with all accompanying documents, such as receipts or packaging.
9.4. If the goods are faulty or damaged during delivery, the buyer should report the issue immediately and follow the procedure for returning the goods. The seller will take responsibility for covering the costs of return delivery in the case of defective goods or incorrect items.
9.5. The characteristics of each product are specified in the product description. The seller is not responsible if the color, shape, or other parameters of the product displayed in the online store do not match the actual size, shape, or color of the product due to the specific features of the buyer’s monitor.
9.6. The seller is responsible for defects in the goods that exist at the time of delivery.
9.7. The following conditions must be met when returning goods:
9.7.1. The returned goods must be in the original manufacturer’s packaging in good condition (this does not apply if a defective product is being returned).
9.7.2. The product must be returned in the same packaging in which it was delivered.
9.7.3. The packaging must be intact, clean, ready for shipment, and properly labeled.
9.7.4. The product must be undamaged, i.e., it must not have any mechanical or other damage.
9.7.5. The product must be in a condition that retains its commercial appearance – labels must be intact, protective films must not be torn, etc. (this point does not apply if a defective product is being returned).
9.7.6. The seller reserves the right to refuse the return of goods if the return conditions have not been followed.
9.7.7. The buyer does not have the right to withdraw from the sales contract and return the goods if the product has been damaged or if its appearance has significantly changed.
9.8. Please note that you can return the purchased goods by sending them to the following address: Leiva 3, Tallinn, 12618, Estonia.
9.9. The buyer pays the return shipping fee.
9.10. If the Buyer has noticed non-conformity, manufacturing defects or other defects in the goods upon receipt, he must immediately notify the Seller. After confirming the complaint regarding the unsuitable quality of the goods and the Buyer returns the unsuitable goods, the Seller must refund the money paid for the goods and cover the return costs within 14 (fourteen) days.
10. Information exchange
10.1. The seller communicates with the buyer at the email address specified by the buyer in the registration form, but the buyer can use all communication channels specified in the CONTACTS section of the organic-shop.com website.
11. Liability
11.1. The buyer is fully responsible for the accuracy of the information provided in the registration form. If the buyer provides incorrect information in the registration form, the seller is not liable for any consequences arising from this, and the seller has the right to claim compensation for any direct damage incurred.
11.2. The buyer is fully responsible for their actions made while logged into the organic-shop.com online store.
11.3. The buyer is responsible for the security of their login information. If a third party uses the login details, they will be treated as the buyer.
11.4. The seller is not liable for any damages arising from the buyer’s failure to review these Terms and Conditions, despite being given the opportunity to do so, even if the seller has provided recommendations or advice.
11.5. In case of damage, the liable party shall compensate the other party for direct damages. The seller’s liability to the buyer is limited to the purchase price of the goods. The seller is not liable for any non-material damage or loss of profits caused by a breach of contract, except if the seller intentionally or grossly negligently breached the contract, or if mandatory legal provisions do not allow exclusion of liability.
12. Final Provisions
12.1. The seller reserves the right to cancel these Rules and any other documents related to the Rules, as well as to supplement and amend them at their discretion, by informing the buyer on the online store’s website. Changes and additions to the Rules take effect on the day of their publication, i.e., from the day they are entered into the online store system.
12.2. If the buyer does not agree with the new edition of the Rules or any partial amendments or additions, the buyer has the right to terminate the agreement. In this case, the buyer loses the right to use the services of the online store.
12.3. If the buyer continues to use the online store’s services after the changes to these Rules, they are deemed to have accepted the new edition of the Rules, partial amendments, or additions.
12.4. The preparation of these Rules has been based on the laws of the Republic of Estonia.
12.5. The relations arising from these Rules are governed by the laws of the Republic of Estonia.
12.6. Any disputes arising from the fulfillment of these Rules shall be resolved through negotiations. If an agreement cannot be reached, the disputes will be settled in accordance with the procedures established by the laws of the Republic of Estonia. The consumer buyer may turn to an extrajudicial body, the Consumer Disputes Committee operating under the Consumer Protection and Technical Regulatory Authority, which has jurisdiction to resolve disputes arising from contracts between consumers and entrepreneurs that the parties could not resolve through agreement, provided the value of the disputed goods or services is 30 euros or more.
12.7. Neither party shall be liable for non-fulfillment of the obligations specified in the Rules if such fulfillment is impossible due to force majeure.